Questions & Answers

Client:

What should I do first as a client?
We recommend that you set your addresses at the top left corner of the page.
What are the delivery options?
Delivery options allow you to benefit from on-demand hair services near you. These include Comes to you and Meet in store.
What does the Comes to You button do?
Once you select this, it will automatically show you the list of professionals on the platform available to Come to you.
What does the Meet in store button do?
By selecting this, you can see a list of all professionals available to meet you in your chosen location.
What do the Masculine and Feminine filters do?
These filters refine your search based on the professional offering the type of style you’re aiming to get. For example, if you want a modern style that both men and women can wear, you can select both.
Does ‘Comes to you’ mean delivery service to my address?
That is correct! You can take full advantage of services delivered to your doorstep or even a park. The possibilities are endless.
Does Meet in store mean they can’t come to my address?
That’s correct. Meet in store is still a delivery order, but it’s delivered to a predetermined location on the map. This option works best for those who prefer a traditional salon/barbershop experience.
How do I leave a tip?
For now, please have cash ready for our dedicated professionals. We are working on integrating this feature in future updates.
What does the Schedule appointment option do exactly?
The Schedule appointment option is for planners. If you prefer setting a specific date and time, this one is for you.
Can I book a delivery for later?
Delivery options are only available for immediate services. Only scheduled appointments can have specific time slots.
Can I book directly from the explore-map section?
Yes, you can simply click or tap on the card from the Explore page.
Where can I find my orders?
All orders are listed in your Bookings section.
Can I cancel an order after I’ve already paid for it?
No, once you confirm the order, it cannot be canceled.
I need a service right now. How do I know who’s available for deliveries?
Once you select your delivery option, whether it’s for someone to Come to you or Meet in store (e.g., in a salon or barbershop near you), all professionals you see listed are currently available.
What do I do if I don’t see anyone on the list?
You can opt for the Schedule appointment option. This is also a great choice for planning ahead when your schedule permits it.
What is the cancellation policy?
Cancellations only apply to scheduled bookings.
Cancellation Policy
- Full refund for cancellations above 12 hrs; 50% refund under 12 hrs.
- Rescheduling is only allowed between 8 hours and above, before appointment time.
- No booking changes are allowed under 8 hours before the appointment time.
Can I chat with a professional?
Chats will only be available once payment has been confirmed.
Can I book for multiple people?
Currently, you can only book for one person per order. (guest options coming soon)
What are your platform fees?
We charge $1/km (for professional travel distance) plus a 2.9% + $0.30 transaction fee for delivery orders.
What does the following section do exactly?
The Following section helps you build a roster of top professionals all in one place. No need to call or search for availability. Everything you need to know about your favorite professional will be there, from their activities (such as stories) to whether they’re available for deliveries or calendar bookings. Best of all, the Following section also serves as a shortcut for your orders; simply tap on their card and that’s it!
How can I become a professional?
Simply head to your profile and select Become a Professional.

Professional:

Who can become a professional?
All licensed professionals are welcome to sign up. Only Barbers in the province of Quebec are allowed to operate without a license.
How can I become a professional?
Simply head to your profile and select Become a Professional.
What’s Stripe Connect?
Stripe Connect is where you can connect to receive your payouts. This is also where you can see your upcoming payouts.
What is KYC?
KYC stands for "Know Your Customer." It verifies your identity to allow you to start receiving orders and bookings.
Where can I see how much I’ve made so far?
Simply direct yourself to Stripe Connect on the Home page.
How often do I get paid?
We process payouts daily, except for the first week, which requires 8 full days to complete the cycle. For example, a transaction made on Monday will be paid out by Tuesday at 12 AM. After that, daily payouts will be made for any subsequent transactions.
What do I owe the platform?
All bookings via calendar orders are free of charge. If you charge $40, you get $40—it’s that simple. We only take 15% on delivery orders.
How do I create a service?
Simply head to the services section and follow the instructions.
What does auto-switch to freelance mode mean?
This allows you to become available to clients and charge more as soon as your day shift ends.
What does the freelance charge gauge do?
This allows you to set your Delivery service price as a freelancer, and we’ll handle the rest.
What does the Queue toggle do?
This allows you to start accumulating orders in the first store you find yourself at.
How do I access my calendar to see my scheduled bookings?
Simply head to Bookings and tap on Scheduled Appointments.
Can clients book a specific time for delivery orders?
No, they must choose the Schedule Appointment option found on their homepage. All delivery orders are on-demand services with no set time.
Can I chat with my clients?
Yes, but only after they’ve confirmed their payment.
How do I manually book clients by myself?
We believe manually booking clients can disrupt your workflow. As professionals ourselves, we’ve made it simple. Simply select Book appointment, take their phone number or email, and press send. The client will do the rest.
How does the share section work?
This section allows you to share your links with clients for expedited bookings or copy them to place on your social media.
Can I set a preferred working radius?
Yes, you can set your preferred radius to only work within a specific area.
What happens if I close all my work hours and keep auto-switch to freelance on?
You will only receive delivery orders.
What should I do when I finish my service?
Ask the client to Follow you on Freshr. When you post stories, they’ll see them in the Following section of the app.
What are stories?
When a client follows you, they can now view your stories. Stay active and show off your passion. You can access this by clicking the "+" sign next to your profile picture.

Facility:

How do I earn from my vacant chairs?
First, create a facility by becoming a host and adding how many chairs you have.
How do I become a Host?
Head to the Become a Host section in your settings menu. (Head to Profile, then tap on Become a Host.)
How do I create a facility?
Head to the Facility section and tap on the plus button.
Is there a maximum number of seats I can have?
Yes and no. The maximum is 99 chairs for the our first users.
Is there a limit to how many facilities I can create?
All first-time users will benefit from unlimited facilities.
What does the share facility button do?
This option allows you to quickly cater to walk-ins and call-ins. You can share your link, and the client will easily find you. They can complete the booking process while you tend to your business.
How do I take manual bookings for walk-ins or call-ins?
Simply share your link. See the previous point for more information.
How do I assign a professional to a chair?
First, make sure they have already downloaded the app and created an account. Tap on a chair icon and fill in their information (it must match the information they used to create their account). Then, simply save.
How much do I earn from my vacancies?
For freemium plans, all rates are set at $5 per chair.
What happens to unassigned seats?
All unassigned seats are prone to earning passively.
Where can I see how much my store has earned?
You can view this information in the Stripe Connect section.
How often are the payouts?
We pay out weekly for all freemium plans.
How do I unassign a seat from a professional?
Tap on the facility in question. Once opened, tap on the seat you’d like to unassign. This will disconnect the professional from your facility. To re-add them, simply follow the initial process.

Need Further Assistance?

Feel free to reach out